How to Contact BrightOrder / EMDECS Customer Experience

How to Contact BrightOrder / EMDECS Customer Experience

We'd love to hear from you.  You can contact BrightOrder using the following methods:

By Phone

Our EMDECS application support team is available by phone, Monday to Friday, from 5 am to 8 pm Eastern Time. Outages can be reported 24/7 to our network operations team.

North America Toll-Free: 1-877-848-8817
United Kingdom:  +44 20 4525 4013

Corporate Headquarters

To reach an employee's direct extension or another department at BrightOrder, please dial any of our corporate numbers below:

Local: 905-501-0911
North America Toll-Free:  1-888-205-8817
United Kingdom:  +44 20 3885 3248

Sales and Marketing

North America Toll-Free:  1-888-338-1565
UK: +44 20 3885 3261

By Email

Any email sent to will automatically open a support request with the EMDECS Customer Experience team.

Sales and Marketing

Former DOTRHX Clients

North America Toll-Free: 1-800-888-1649

Investor Inquiries

By Ticket

By Mail

6450 Kitimat Rd
Mississauga, ON
L5N 2B8

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