Driver Defect Portal: Driver User Tutorial (Video)
The Driver Defect Portal is a tool for ensuring equipment defects are
prioritized and repaired to keep loads moving! Drivers can sign into the
portal using any Internet connected device to report defects to the shop
manager and service technicians. This article and video provide a walkthrough of how drives can sign in and use the Driver Defect Portal
Driver Defect Portal: Video Walkthrough
Click on the square at the bottom right-hand corner to view the video in full screen mode.
Driver Defect Portal: Step-by-Step Walkthrough
Each driver will have their own driver badge to
identify them. Enter your badge ID and click Go. A list of units is automatically displayed on the DDP
tab. Enter a unit number, description, owner, VIN, or license plate
in the Search Unit field to find the defective
unit. Alternatively, you can click on the Advanced Search button to perform a search with more search criteria options.
After finding the defective unit, click on the Select button. A list of icons is displayed for the technician to
drill down and select the appropriate defect.
A list of VMRS repair codes linked to icon are
listed. Click on the green plus to add the defect. If you need
to return to the previous screen, click on the blue arrow near the top-left.
Select a reason code for the service that most closely
matches. Enter a detailed description of the defect that needs
to be repaired and any other explanatory notes then click OK.
The item will be added to the Defect Report pane on
the right-hand side. Additional items can be added if there is more
than one defect that needs servicing.
Click Finish when done.
A Defect Report Summary will pop up on the screen with
a list of all defects. A signature may be required. Review the
summary and click Sign to continue.
Sign your name and click OK to submit
your defect report.
The defects have been reported and submitted to the service team for
Driver Defect Manager
How to Review Defects? On the Manager portal, you can review defect reports by going to the Fleet menu and selecting Defect Manager. The defect manager provides a listing of defects that have been reported. Search results can be narrowed down using ...
Tech RO: Technician Walkthrough (Video)
Introduction This article and video walk service technicians through how to create and complete a repair order in EMDECS using the Tech RO portal. Video Walkthrough Click on the square at the bottom right-hand corner to view the video in full screen ...
Customer Access Portal
Customer Access Portal The Customer Access Portal is currently used to give customers information pertaining to their units. They can view maintenance charges, pms/service dues, repair history and they can enter readings. The two dashboard reports ...
Cashier User Guide (Video)
Introduction This article and video provide a walkthrough of how a cashiers can use the EMDECS Cash Drawer module to receive customer payments. Video Walkthrough Click on the square at the bottom right-hand corner to view the video in full screen ...
Complete Repairs Using the EMDECS App (Video)
This article and video provide a walkthrough of the EMDECS mobile app for service technicians. Our mobile app can be used by service technicians to complete repair orders using an Android mobile device (Android version 7 or higher). Mobile repair ...